Facing problems while shopping or travelling in Europe?

If you have experienced problems or difficulties shopping or travelling in Europe, then there is an excellent resource that you can use to check the rights you are entitled to.

Depending on the context of your complaint or enquiry, select the image right for you and you will be re-directed to that specific page on the UK-European Consumer Centre website!

Air Travel


Buying goods and services in the EU

buying goods in eu

Shopping Online

online shopping

Car Rental

Car rental sign at a airport

Online Scams

online scamsThere is also a free telephone line if you require assistance with your complaint. Moreover, if you wish to make an initial enquiry, there is a consumer centre email address:

Telephone Number:

+44(0)1268 886 690 (lines open 9am – 5pm)

Email Address:


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