Your consumer rights after Brexit

Alternative Dispute Resolution (ADR) is a process that lets disputes between a consumer and a business be settled outside the courtroom. The Alternative Dispute Resolution procedures make sure that you have access to a high quality and transparent resolution process regardless of where you live in the EU.

Up until the 29th March 2019, your rights as a UK consumer will remain the same.

In the event of a no-deal, after the 29th March, Businesses and consumers will no longer be able to access the Online Dispute Resolution platform. Therefore, as a UK consumer purchasing a product from another EU member state, you will need to check that country’s legislation protection and ensure it will protect your consumer rights.

On the other hand, leaving with a deal will ensure that your consumer rights remain the same up until the 31st December 2020 (throughout the implementation).

Select the images below and find out more information on:

Package travel after Brexit


Timeshare after Brexit

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Alternative & Online Disputes

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The UK’s European Consumer Centre is an invaluable tool if you need help and advice when buying products or travelling in Europe. Their contact details are below:

+44(0)1268 886 690 (lines open 9am – 5pm)

As always, if you have any further questions, the Europe Direct East Midlands North team would be more than happy to assist, and help resolve your query.


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