It’s holiday season and if you are going on holiday in the European Union you have passenger rights that are common across the EU. If you experience delays or cancellations as an air, rail, ship or bus passenger, you have rights when travelling that are set in law. These apply in the following circumstances:
EU air passenger rights apply:
- If your flight is within the EU and is operated either by an EU or a non-EU airline
- If your flight arrives in the EU from outside the EU and is operated by an EU airline
- If your flight departs from the EU to a non-EU country operated by an EU or a non-EU airline
- If you have not already received benefits (compensation, re-routing, assistance from the airline) for flight related problems for this journey under the relevant law of a non-EU country
Rail passenger rights
Your rights as a railway passenger generally apply to all rail journeys and services within the EU.
Bus and coach passenger rights
Your other rights as a bus or coach passenger mainly apply to regular long-distance (the scheduled distance of the service (not your individual trip) is 250 km or more) bus and coach services starting or finishing in an EU country. Some of these rights also apply to all regular services.
Ship passenger rights
Apply if you are:
- leaving a port in the EU with any carrier
- arriving in a port in the EU with any carrier
Find out what you rights are
Your rights include how much you can be charged and what compensation you can get if your journey is cancelled or delayed. Follow the link below to find out about your rights in more detail.